How to redeem Zenless Zone Zero codes

Use the official redemption page and check your character before confirming. The most common source of confusion is the account or server selection, especially when you play across several platforms.

Illustration of encrypted videotapes and a prismatic reward crystal

Original AI-assisted fan illustration for Zenless Hub. Artwork & editorial policy.

Redeem through the official website

Open the official Zenless Zone Zero redemption page.
Sign in with the HoYoverse account linked to your game progress.
Select the appropriate server and confirm the character shown.
Enter the code without extra spaces and submit it.
Read the result, then open the game and check your mailbox.

If the character field is missing or incorrect, pause before submitting. Check the account, server and any eligibility requirement stated by the promotion.

Using an in-game option

If your current client offers a redemption-code option, you can use it instead. Follow the labels shown in that version. The official web route above is the reference in this guide; menu placement can differ between updates and platforms.

Why a code can be rejected

Expired: the promotion’s valid period has ended.
Already redeemed: the account or character has already used that offer under its rules.
Invalid entry: check the original code for missing characters or accidental spaces.
Eligibility: review the promotion’s region, account and progression conditions.

Use the precise error message to decide what to check. Repeating a rejected code does not extend its expiry or change its eligibility rules.

Finding a missing reward

Return to the same account and server used during redemption, refresh the mailbox and check whether you already claimed the attachment. Keep the result message and relevant time if you need to contact official game support. Do not send passwords or recovery codes.

Where to find offers

Use the game’s official announcements and our verified-code directory. An empty directory means no active offer has been verified here; it is not proof that none exists. This website never asks for your HoYoverse login details.